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Customer Experience Director
5 days ago
The Customer Experience Director will be responsible for managing a team of Customer Service Officers, ensuring effective order management, and providing guidance on customer expectations and requirements.
Responsibilities:
- Lead a team of 8 Customer Service Officers, focusing on retention and staff development.
- Collaborate with Business Units to review job levels, resource utilization, and planning.
- Develop individual training plans based on current and future development requirements.
- Provide expertise and information to business counterparts for process improvement and solution coordination.
- Maintain order management performance using dedicated KPIs and reporting.
Skills and Qualifications:
- Graduation in business and/or supply chain preferred.
- 4-5 years of relevant experience, with a focus on customer service, supply chain, sales, and team management.
- Strong knowledge of SAP and OTC/business processes is desirable.
- Good understanding of the products/services of relevant business segments.
- Service excellence competencies.
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