Senior Customer Experience Professional

3 days ago


Saddar Town, Pakistan Jagah Online Full time
Responsibilities:
  1. Lead a team of customer service professionals to achieve improved results and prepare for succession.
  2. Manage team performance and targets, ensuring regular achievement of monthly goals.
  3. Develop and implement strategies to improve customer satisfaction and loyalty.
  4. Maintain accurate records of all conversations in the Call Centre database.
  5. Stay up-to-date with industry developments and provide customized, high-quality customer support.
  6. Liaise with supervisors, team leaders, operatives, and third parties to gather information and resolve issues.


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