Senior Customer Experience Representative

3 days ago


Saddar Town, Pakistan hHELIOS Full time
Responsibilities
  • Directly interact with customers through various channels, including phone, email, and face-to-face conversations.
  • Manage the processing department, ensuring seamless communication between internal departments.
  • Provide regular updates to clients about their progress.
Requirements

The successful candidate will have a strong focus on improving processes and enhancing customer satisfaction. They will be responsible for managing the processing department, ensuring seamless communication between internal departments.

Skills and Qualifications
  • Strong English writing and speaking abilities.
  • Familiarity with Microsoft Office applications.
  • Excellent interpersonal and listening skills.
  • Able to analyze and resolve problems efficiently.
  • Attention to detail and accuracy in data collection.
  • Dedicated customer service orientation.
  • Ability to adapt to changing situations and initiate proactive solutions.
  • High stress tolerance.


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