
Software Technical Specialist
3 days ago
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We are seeking a skilled Software Support Executive to provide technical assistance, support, and training to our customers. The ideal candidate will have excellent communication skills, a basic understanding of computer systems, and the ability to multitask.
Key Responsibilities:
- Respond to customer inquiries via phone or chat.
- Diagnose and troubleshoot technical issues with software applications.
- Guide customers through problem-solving steps or provide remote assistance.
- Document customer interactions, issues, and resolutions.
- Collaborate with internal teams to resolve complex issues.
- Provide training and support materials to enhance customer understanding and usage of the software.
- Identify and escalate unresolved issues to higher-level support teams.
- Continuously update knowledge base and support documentation.
- Maintain high levels of customer satisfaction by ensuring timely resolution of customer issues.
Requirements:
- Strong communication and customer service skills.
- Basic computer proficiency (Microsoft Office).
- Organized, detail-oriented, and able to multitask.
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