
Investigation Lead
5 days ago
Faysal Bank Limited seeks a skilled and detail-oriented professional to fill the role of Investigation Lead. This position is responsible for conducting thorough investigations into reported cases of fraud or suspicious activity.
Key Responsibilities:- Conduct comprehensive investigations, ensuring timely completion within assigned deadlines.
- Maintain accurate records and databases with up-to-date information, supporting future reference and reporting needs.
- Gather evidence and scrutinize relevant records, ensuring all necessary documentation is properly maintained.
- Prepare detailed investigation reports, including root cause analysis and recommendations for review by senior management.
- Ensure effective communication with customers, providing clear and concise responses within defined timeframes.
- Manage case files, including relevant documents, customer correspondence, and supporting materials.
- Visit customers, banks, companies, vendors, merchants, and other locations as required to gather information and conduct investigations.
- Resolve customer complaints related to fraudulent attempts, taking prompt remedial action when necessary.
- Initiate efforts to recover losses from involved parties or coordinate with law enforcement agencies (as applicable).
- Adhere to Service Level Agreements, policies, and Standard Operating Procedures while conducting investigations.
- Prepare reports on investigations for stakeholders, identifying root causes, responsible individuals/parties, and recommending process improvements and control enhancements.
- Liaise with member banks regarding disputed funds, ensuring recovery and completion of related formalities.
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Investigation Team Lead
3 days ago
Karachi, Sindh, Pakistan Faysal Bank Limited Full timeKey Performance IndicatorsThe successful Chief Investigative Officer will be responsible for achieving the following Key Performance Indicators (KPIs):Reduced average case resolution time by 30% within the first six months of employment.Improved investigation accuracy rate by 25% through enhanced data analysis and technical skills.Enhanced collaboration with...
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Investigation Manager
5 days ago
Karachi, Sindh, Pakistan Faysal Bank Limited Full timeJob OverviewFaysal Bank Limited seeks an experienced Investigation Manager to lead thorough investigations of cases reported by various sources within the assigned timeframe.Key ResponsibilitiesCases Management: Conduct meticulous investigations, ensuring timely execution and adherence to SLAs, policies, and SOPs.Evidence Gathering: Gather and scrutinize...
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Investigation and Resolution Professional
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Investigative Operations Head
5 days ago
Karachi, Sindh, Pakistan Faysal Bank Limited Full timeJob TitleFaysal Bank Limited seeks an Investigative Operations Head to lead thorough investigations of cases reported by various sources within the assigned timeframe.Key AccountabilitiesCases Management: Conduct meticulous investigations, ensuring timely execution and adherence to SLAs, policies, and SOPs.Evidence Gathering: Gather and scrutinize relevant...
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Lead Case Analyst
3 days ago
Karachi, Sindh, Pakistan Faysal Bank Limited Full timeJob SummaryFaysal Bank Limited is an equal opportunities employer, committed to attracting and retaining talented individuals who share our vision of excellence.We're currently seeking a highly skilled and experienced Investigation Team Lead to oversee our investigative functions and drive business growth through improved efficiency and effectiveness.The...
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Specialized Case Lead
5 days ago
Karachi, Sindh, Pakistan Faysal Bank Limited Full timeAbout the RoleFaysal Bank Limited is seeking a skilled Specialized Case Lead to conduct thorough investigations of cases reported by various sources within the assigned timeframe.Main Duties and ResponsibilitiesCase Investigations: Conduct comprehensive investigations, gathering evidence and scrutinizing records related to the case.Log Keeping: Log cases in...
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Fraud Case Manager Lead
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Senior Fraud Examiner
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