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7 days ago
As a member of our team, you will be working with top talent to connect with leading U.S.-based service providers. Our company is based in Pakistan and operates a results-driven call center offering B2C sales, customer service, and technical support for major telecom brands in North America. We focus on training, compliance, and performance-based rewards to help our team members grow professionally while delivering value to our telecom partners.
Role DescriptionThis is a full-time on-site role for an IPTV Sales & Support Agent located in Lahore District. The Sales & Support Agent will handle customer inquiries, provide technical support, ensure customer satisfaction, and assist with inbound and outbound sales campaigns. Day-to-day tasks include addressing customer issues, troubleshooting technical problems, and maintaining strong client relationships. Agents will work with U.S.-based campaigns, including Spectrum, DIRECTV, and Xfinity.
- Customer Support and Customer Satisfaction skills are crucial.
- Technical Support skills are also essential.
- Strong Communication and Analytical Skills are required.
- Experience with telecom services is beneficial.
- The ability to work night shifts is a must.
- A high school diploma or equivalent is required; additional training or certifications in related fields are highly desirable.
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