
Debt Recovery Specialist
5 days ago
As a Recovery Officer, you will be responsible for ensuring timely recovery of debts and maintaining service standards. This role involves performing various tasks such as contacting customers, updating records, and escalating cases to supervisors when required.
Key Responsibilities:- Perform recovery activities through allocated accounts in accordance with established procedures.
- Achieve monthly targets and ensure compliance with regulatory guidelines and key performance indicators (KPIs).
- Ensure all updates are executed in the designated system and communication is carried out through recorded lines and Q-cards where necessary.
- Make timely calls to write off customers and communicate about outstanding liabilities.
- Properly address customer complaints and queries or route them to supervisors using the escalation matrix.
- Forward accounts to litigation when bank-level negotiations are unlikely to succeed.
- Maintain service standards at an agreed level as per guidelines.
- Identify potential process and service enhancements for continuous improvement.
- Excellent communication and negotiation skills.
- Ability to work under pressure and meet deadlines.
- Strong analytical and problem-solving skills.
- Proficiency in using software applications relevant to the role.
- Opportunities for growth and professional development.
- Competitive remuneration package.
- Supportive work environment.
Please submit your application, including your resume and cover letter, to [insert contact information].
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