Technical Support Specialist

1 week ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a highly skilled and customer-focused professional to join our team as a Technical Support Representative.

Job Description

The ideal candidate will possess excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely to customers. They will also have strong problem-solving abilities and technical aptitude, with the capacity to troubleshoot hardware and software issues related to ATMs.

Responsibilities include:

  • Responding to customer inquiries via phone in a courteous and professional manner, providing prompt assistance and solutions to their concerns.
  • Assisting customers with a wide range of ATM-related concerns, including technical issues, transaction discrepancies, card-related problems, and general inquiries.
  • Troubleshooting and resolving technical problems related to ATMs, utilizing problem-solving skills and technical knowledge.
  • Collaborating effectively with internal departments such as technical support, operations, and management to address customer concerns and ensure timely resolution of issues.
  • Maintaining accurate and detailed customer records and call logs, documenting all interactions and resolutions for future reference and analysis.
  • Staying updated with industry trends and developments in ATM processing to provide informed assistance to customers and enhance service quality.
  • Adhering strictly to company policies and procedures, including privacy and security guidelines, to safeguard customer information and maintain compliance standards.

Requirements

  • Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely to customers.
  • Strong problem-solving abilities and technical aptitude, with the capacity to troubleshoot hardware and software issues related to ATMs.
  • Ability to work well under pressure in a fast-paced environment, managing multiple tasks and priorities effectively.
  • Good interpersonal skills and a customer-focused approach, with a commitment to delivering exceptional service and exceeding customer expectations.
  • Proficiency in computer skills and familiarity with relevant software applications, including CRM systems and Microsoft Office Suite.
  • Flexibility to work occasional evenings, weekends, or holidays, based on business needs.

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