Client Success Partner

6 days ago


Lahore, Punjab, Pakistan AffinityVibez Pvt Ltd Full time

AffinityVibez Pvt Ltd is committed to excellence in business management consultancy. We offer a comprehensive range of job opportunities in Pakistan, catering to various industries and businesses.

Primary Job Responsibilities
  1. Provide high-quality customer service and technical support through multiple channels.
  2. Respond to customer inquiries and resolve issues efficiently and effectively.
  3. Troubleshoot complex technical problems with services.
  4. Escalate critical matters to relevant departments or team members for further assistance.
  5. Maintain accurate records of customer interactions and issues according to company policies.
  6. Collect customer feedback to suggest improvements to products and services.
  7. Stay updated on new products and services through ongoing training and development.
  8. Collaborate with other departments to ensure seamless customer experiences.
  9. Meet and exceed customer satisfaction metrics and goals.
Employment Benefits
  • Competitive salary determined during the interview process.
  • EOBI benefits, Provident Fund, and monthly performance-based bonus.
  • Appreciation-based rewards and bi-annual increments.
  • Opportunity to grow professionally and personally in a dynamic work environment.
Essential Skills and Qualifications
  • Excellent customer service and technical support skills.
  • Effective communication and problem-solving abilities.
  • Ability to multitask and prioritize tasks efficiently.
  • Relevant experience with SAP and CRM software.
  • Collaborative mindset and teamwork skills.


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