IT Service Management Specialist

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a skilled IT Service Management (ITSM) professional to support the delivery and optimization of projects based on ITIL best practices and aligned with ISO/IEC 20000 standards.

Key Responsibilities:
  • Assist in the implementation and auditing of ISO 20000-based IT Service Management Systems (ITSMS).
  • Conduct service maturity assessments, gap analyses, and process improvements.

The ideal candidate should have practical experience in implementing, improving, and managing ITSM processes, and be capable of supporting client engagements across various industries. The ability to work independently and as part of a team is essential.

Requirements:
  • A Master's degree in Information Technology or a related field.
  • A minimum ITIL V3/V4 Foundation certification from Axelos.
  • Professional certifications such as ITIL Intermediate, ISO 20000 Lead Implementer/Auditor, or equivalent (preferred but not mandatory).
  • At least 4 years of experience in ITSM, ITIL, or related roles.
  • Strong documentation, reporting, and stakeholder coordination skills.


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