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1 week ago
We are seeking a seasoned IT leader with a proven track record in delivering results-driven solutions for Managed Services (MS) IT and Application Development & Maintenance (ADM) across the Middle East and Africa.
This individual will be responsible for leading Pre-Sales efforts, ensuring effective delivery of solutions that meet customer requirements and expectations.
- Serve as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio.
- Coordinate and orchestrate with internal teams to secure optimal solutions and offers for customers.
- Ensure customer satisfaction by delivering value-maximizing solutions and efficient services.
Key Leadership Expectations:
- Demonstrate cross-functional leadership, mobilizing support across functions and teams.
- Exhibit strong collaboration, communication, and fact-based decision-making.
Sales & Customer Focus:
- Proven ability to drive multi-million-dollar sales and manage complex contracts.
- Deep knowledge of contracting, commercial models, and customer operations in Core, IT (OSS/BSS), and ADM.
- Translate portfolio capabilities into business value for customers.
Functional & Technical Expertise:
- In-depth experience with MS IT, LCM, and ADM best practices and delivery.
- Demonstrated financial improvements and cost savings.
- Experience in continuous improvement for mainIT systems, enhancing customer satisfaction and KPIs.
The ideal candidate will possess:
- A University degree in Business, Engineering, or ICT.
- 5+ years in MSIT/ADM presales.
- 5+ years in delivery of Managed Services and/or ADM.
- 10+ years in the telecom network industry.
- Strong record of sales and C-level engagement.
This role requires an experienced professional who can drive growth, innovation, and customer satisfaction.
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