Customer Liaison

1 day ago

Hyderabad City Taluka, Pakistan beBeeCustomer Full time $40,000 - $70,000
About the Opportunity

You will have the chance to gain insight into entrepreneurship and venture capital from multiple angles, working for a mission-driven team in a fully remote setting with a Sunday-Thursday workweek.

This role offers a unique blend of customer-facing responsibilities and behind-the-scenes contributions to our operations.

Key Responsibilities
  • Customer Support & Engagement: Respond promptly and professionally to customer inquiries, providing personalized assistance and proactive support.
  • Program Admissions Support: Review applications to our incubation and acceleration programs, adhering to best practices for acceptance.
  • Enhancing Customer Experience: As our liaison, your ideas will play a pivotal role in improving our customer experience.
  • Live Q&A Sessions: Host scheduled Q&A sessions with customers, addressing their concerns and offering expert guidance on our products and services.
  • Info-Session Webinars: Conduct and facilitate informative webinars to educate customers on key topics, program qualities, and best practices.
  • Conversion & Retention Optimization: Coordinate with the design and product teams to enhance website usability and conversion rates, as well as coordinate marketing initiatives to increase conversion and retention.
  • Copywriting & Documentation: Update and improve copy across our marketing materials to address the evolving needs of our customers.
  • Process Management: Track customer interactions, document frequently asked questions, and provide feedback to refine processes.

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