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IT Infrastructure Professional
2 weeks ago
This is a pivotal role that involves providing expert technical support in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems.
The ideal candidate will possess strong hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies, as well as a deep understanding of virtualization platforms such as VMWare.
Key Responsibilities:- Network and System Administration:
- Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto, Juniper, F5, HP, and Aruba.
- Manage and maintain server environments, both on-premises and in the cloud, using Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper-V.
- Security and Compliance:
- Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti-virus solutions.
- Perform regular security assessments, vulnerability scans, and patch management to ensure compliance with security best practices.
- Support and Troubleshooting:
- Provide Level 1 and Level 2 technical support for system, network, and application issues.
- Troubleshoot problems across various client environments, ranging from simple desktop issues to complex network problems.
- Collaboration and Ticket Management:
- Collaborate with internal and external teams to provide effective IT solutions and support.
- Utilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests in an organized and timely manner.
This role is crucial in ensuring clients' IT infrastructures are secure, reliable, and optimized for performance.