Technical Support Associate

15 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

As an IT Help Desk Specialist, you will be responsible for providing technical assistance and support to installers by identifying, troubleshooting, and resolving technical issues. You will communicate with installers via phone, email, or chat and work closely with other teams to ensure installer satisfaction.

Key Responsibilities
  1. Manage installers and provide training as per requirements
  2. Respond to installer inquiries in a timely and professional manner
  3. Identify, diagnose, and resolve technical issues
  4. Provide technical support to installers via phone, email, or chat
  5. Record and document installer issues and resolutions using Excel sheets
  6. Collaborate with other teams to resolve complex installer issues
  7. Ensure installer satisfaction by providing exceptional service and support
  8. Stay up-to-date with product and technical knowledge to provide accurate information to installers
  9. Continuously improve knowledge and skills through training and development opportunities
  10. Conduct training sessions for installers in different cities
  11. Conduct product demonstrations in office work areas, shops, and seminars
Requirements
  • Bachelor's degree in Computer Science or related field (or equivalent work experience)
  • Excellent communication skills (verbal and written)
  • Strong problem-solving skills and troubleshooting ability
  • Experience with Windows OS, Microsoft Office Suite, and common software applications
  • Familiarity with networking and internet technologies
  • Ability to work independently and in a team
  • Customer-focused mindset with a desire to provide exceptional service
Benefits
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A collaborative and dynamic work environment


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