Technical Operations Center Engineer
4 weeks ago
The Technical Operations Center Engineer is responsible for monitoring alarms and alerts, validating them, and notifying or escalating as per the process via ITSM tools. This role requires strong analytical and problem-solving skills, with the ability to work in a fast-paced 24/7 environment.
Key Responsibilities- Monitor and validate alarms and alerts in a 24/7 production environment
- Notify or escalate issues as per the process via ITSM tools
- Perform continuous monitoring and support of operations center scope of work
- Inspect hardware, software, and environmental alerts or malfunctions
- Minimize service impact and restore services to normalcy following set processes and procedures
- Validate anomalies following approved standard operating procedures
- Coordinate with ISP/vendors, customer coordination, and other internal teams
- Detect events, correlate, validate, and follow runbook/handbook procedures to avoid or lower incident impact
- Create/update tickets, track and document sequence of events and resolution in detail
- Escalate issues to Engineering and follow escalation matrix as required
- Maintain ongoing communication within the team and stakeholders to keep aware of relevant issues and steps being taken
- Implement actions in support of root cause analysis and problem remediation
- Understand business dynamics and needs at all levels and fulfill business requirements
- 2-4 years experience working as a NOC Analyst
- Experienced and proficient RCA with validating/troubleshooting techniques and problem-solving in a 24/7 production environment
- Experience working with Cisco technologies
- Experience troubleshooting enterprise networks
- Experience diagnosing and resolving TCP/IP, DNS, DHCP, and VPN issues
- Knowledge in monitoring & L-1 support of data base and applications
- Knowledge and experience with datacenter and cloud technologies
- ITIL Processes knowledge and experience
- Basics of VMWare and CITRIX
- Working experience with ticketing tools like Cherwell/Service now
- Ability to understand and respond to users in USA
- Willing to work in 24/7 rotational shifts
- Excellent verbal and written communication skills
Job Portal - dinCloud Pakistan is a company that values excellence in its employees. We recognize the importance of diversity in our workforce and encourage our team members to work together and collaborate on initiatives.
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