Cloud Support Specialist

4 weeks ago


Islamabad, Islamabad, Pakistan Job Portal - dinCloud Pakistan Full time
Job Description

We are seeking a highly skilled Cloud Support Specialist to join our team at Job Portal - dinCloud Pakistan. The ideal candidate will have a strong background in cloud-based technologies and a passion for delivering exceptional customer support.

Key Responsibilities:
  • Provide technical support for cloud-based services, including troubleshooting and resolving issues related to Windows, Linux, and Mac operating systems.
  • Administer servers, including Windows Server 2008, 2012, 2016, and 2019, as well as domain controllers, Active Directory, DNS, and DHCP.
  • Configure and manage RMM tools, such as Kaseya, SolarWinds RMM, and Ninja, as well as monitoring and alerting tools like Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, and Zabbix.
  • Develop and implement alerts configurations and escalations, including email and SMS notifications.
  • Manage backups using SolarWinds, Acronis, Symantec, Veeam, Veritas, and other tools.
  • Stay up-to-date with virtualization concepts, including KVM, Citrix, VMware ESXi, and Hyper-V.
  • Understand private, public, and hybrid cloud concepts, including AWS, Azure, Google, O365, and GSuite.
  • Administer OS patching and updating tools, such as SCCM, SCOM, WSUS, and WDS.
  • Configure and manage proxy gateways and firewalls, including Cisco ASA, McAfee, Barracuda, PFSense, and TMG Forefront.
  • Develop a strong understanding of networking concepts, including switching, routing, TCP/IP, OSI, VLAN, and more.
  • Experience with enterprise antivirus software, including Sophos, TrendMicro, and Kaspersky.
  • Analyze system logs to identify potential issues with computer systems.
  • Communicate effectively with clients through phone, email, or chat to resolve technical issues.
  • Work in a fast-paced environment, prioritizing tasks and managing competing demands.
  • Document system configurations and maintain a positive, customer-driven attitude.
  • Collaborate with the team to achieve goals and contribute to a positive work environment.

Requirements:

  • Bachelor's degree in Electrical, Telecom, or Computer Engineering.
  • Preferred certifications: CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, and O365.

Skills:

Alerts Configurations, Virtualization Concepts, RMM Tools, and more.



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