IT Technical Expert

6 days ago

Islamabad, Islamabad, Pakistan beBeeNetwork Full time 600,000 - 850,000
IT Support Specialist Job Description

We are seeking a highly skilled and organized IT support specialist to join our team.

This position is responsible for providing comprehensive technical assistance across our network and head office.

  • Act as the primary technical resource, handling user complaints, installing, configuring, and upgrading operating systems, software, hardware, and peripherals (printers, scanners).
  • Manage a centralized help desk to facilitate information exchange and advise users, implementing solutions or coordinating with outsource providers.
  • Assist in managing network infrastructure and peripherals, including cabling and troubleshooting network problems.
  • Assist with the planning, design, research, and acquisition of new hardware/software systems. Instruct staff on standard business software and ERP systems.
  • Provide recommendations for hardware and software acquisitions, assisting users in assessing needs and justifying purchases.
  • Be curious in learning and confident in supporting Point of Sales business processes in ongoing operations.
Required Skills and Qualifications:

Education: Minimum Bachelor Degree in Computer Science (BCS/BS).

Experience: 2-3 years of proven experience in similar IT support or network roles.

Certifications (Preferred): CCNA, MCSA, Juniper Certified.

  • In-depth knowledge of Networking, Hardware, and Software.
  • Strong ability to troubleshoot and resolve IT issues effectively.
  • Excellent communication skills to interact with various users and provide clear instructions.
  • Ability to handle multiple tasks simultaneously and manage stress effectively in a busy environment.
  • Capable of working effectively both within a team and independently.
  • Punctual, disciplined , curious, and possessing a "CAN DO" attitude.

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