L1 Technical Solutions Expert

2 days ago

Islamabad, Islamabad, Pakistan beBeeSupport Full time 800,000 - 1,200,000
Job Title:

L1 Application Support Engineer - Data Science Solutions Expert

About the Role:

We are seeking a skilled and proactive technical professional to join our team as an L1 Application Support Engineer. This role is critical in delivering first-line support for complex, AI/ML-enabled data science platforms serving clients across international markets.

Key Responsibilities:
  • Act as the primary point of contact for customers seeking technical assistance via phone, email, or chat across international time zones.
  • Deliver first-line support for complex data science applications, covering API integrations, model outputs, workflow issues, and system configurations.
  • Organize and lead diagnostic sessions to gather logs, environment details, and reproducible error conditions.
Required Skills & Qualifications:

Our ideal candidate will possess:

  • A Bachelor's or Master's degree in Computer Science, Information Technology, or a related technical field.
  • 1–3 years of experience in L1 technical support or application support, preferably for SaaS, AI/ML, or data-heavy platforms.
  • Strong SQL knowledge for database queries and data validation.
  • Understanding of REST APIs, JSON payloads, and web service interaction patterns.
  • Experience using ticketing and project management tools (e.g., JIRA, OTRS, Zendesk).
What We Offer:

We provide a competitive compensation package, paid leaves, Employee Old Age Benefit Institution (EOBI) benefits, medical coverage for you and your family, free lunch, annual performance-based increments, and performance recognition awards in a lean and agile work culture.

We endorse a culture of diversity and strive to build a diverse team of talented individuals.

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