Genesys Cloud Infrastructure Specialist

1 day ago


Lahore, Punjab, Pakistan UNAVAILABLE Full time
Job Summary

We are seeking a skilled Genesys Cloud Engineer to join our team as part of the Genesys cloud team. As a key member, you will be responsible for supporting global telephony & contact center operations across contact centers.

Key Responsibilities
  • Act as the point of contact for daily Genesys cloud issues and concerns.
  • Support Genesys Operations as Tier-2 and Tier-3.
  • Troubleshoot day-to-day operational issues with respect to Genesys and its integrated platforms.
  • Coordinate multiple tasks or problems with other teams globally.
  • Perform telephony, contact center, and other solution administration as per standard procedures.
  • Meet all service level targets on all ticketing queues on service requests, change tickets, incidents, and projects.
  • Track daily tasks, change requests, and project work for productivity.
  • Perform daily, weekly, and monthly Genesys system performance checks.
  • Prepare and maintain accurate system and client documentation.
  • Support multiple platforms and expand knowledge as per job requirements.
  • Fulfill relevant project roles as per assignments.
  • Meet assigned project milestones and deadlines.
  • Provide daily/weekly status reports for ongoing projects.


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