Genesys Operations Support Role

Key ResponsibilitiesThis challenging role involves acting as the primary point of contact for all Genesys cloud-related issues and concerns. As a key member of the Genesys cloud team, you will support Genesys Operations at Tier-2 and Tier-3 levels, ensuring seamless service delivery.You will also troubleshoot day-to-day operational issues related to Genesys...

The JobWe are seeking a skilled Telecom Engineer to join our Central Genesys cloud team. As a Telecom Engineer at ibex, you will be responsible for supporting global telephony & contact center operations across our centers.Main ResponsibilitiesActing as POC for daily Genesys cloud issues and concerns.Providing Tier-2 and Tier-3 support for Genesys...

Job SummaryWe are seeking a skilled Genesys Cloud Engineer to join our team as part of the Genesys cloud team. As a key member, you will be responsible for supporting global telephony & contact center operations across contact centers.Key ResponsibilitiesAct as the point of contact for daily Genesys cloud issues and concerns.Support Genesys Operations as...

Overviewibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.As a Genesys Cloud Engineer, you are responsible for supporting global telephony & contact center operations across...

Overviewibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.As a Genesys Cloud Engineer, you are responsible for supporting global telephony & contact center operations across...

iBEX is a leading provider of cloud-based contact center solutions. We are seeking an experienced Genesys Cloud Operations Engineer to join our team. The successful candidate will be responsible for administering and troubleshooting Genesys cloud contact center solution.The ideal candidate will have a solid understanding of Genesys cloud technology and...

At ibex, we are seeking a highly skilled and experienced Senior Genesys Cloud Architect to join our team. As a key member of our cloud operations team, you will be responsible for supporting Central Genesys cloud/telephony operations across contact centers.The ideal candidate will have a strong background in cloud architecture, with experience in designing...

Job SummaryWe are seeking a highly skilled Genesys Cloud Engineer to join our team at ibex. The successful candidate will be responsible for supporting global telephony and contact center operations, troubleshooting day-to-day operational issues, and performing telephony, contact center, and other solution administration tasks.The ideal candidate will have...

About the RoleAs a Genesys Cloud Engineer at ibex, you will play a crucial role in supporting global telephony and contact center operations across our contact centers. As part of our Genesys cloud team, your responsibilities will include acting as the point of contact (POC) for all contact center solution requests, whether they are questions or problems.The...

We are looking for a skilled and detail-oriented Telecom Solutions Specialist - Genesys to join our team at iBEX. As a key member of our cloud operations team, you will be responsible for assisting in the configuration, setup, and deployment of Genesys cloud contact center solution.The ideal candidate will have a solid understanding of telecommunication...

OverviewAs a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's responsibilities include acting as the point of contact for all contact center solution requests, whether they are questions or problems. The role requires...

OverviewAs a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's responsibilities include acting as POC for all contact center solution requests, be it questions or problems. The role requires administration, troubleshooting, and...

OverviewAs a Telecom Engineer at ibex, you will play a crucial role in supporting global telephony & contact center operations across our centers. As part of the Central Genesys cloud team, your responsibilities include acting as POC for all contact center solution requests, be it questions or problems.ResponsibilitiesActing as primary point of contact for...

About the RoleWe are seeking an experienced Genesys Cloud Engineer to join our dynamic team! In this critical position, you will act as the point of contact for daily Genesys cloud issues and concerns, supporting Genesys Operations at various levels.Your responsibilities will include troubleshooting day-to-day operational issues, performing telephony and...

Key ResponsibilitiesActing as POC for daily Genesys cloud issues and concerns.Supporting Genesys Operations as Tier-2 and Tier-3.Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.Coordinating multiple tasks or problems with other teams globally.

About the RoleThis position is responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's key responsibilities include acting as POC for all contact center solution requests, be it questions or problems.Key ResponsibilitiesSupporting Genesys Operations as Tier-2 and...

Overviewibex. is a leading CX outsourcer for top startups, scale-ups, and blue-chips worldwide. Our mission is to build powerful customer engagement & insight solutions, protecting client investment, mitigating financial & operational risk, and accelerating ROI.The Genesys Cloud Engineer plays a crucial role in supporting global telephony & contact center...

Job RequirementsBachelor's degree in IT, CS, or Telecoms is required. Any Genesys Cloud Certification is a plus. Any other knowledge of contact center solutions on cloud is a plus.ResponsibilitiesActing as primary point of contact for daily Genesys cloud issues and concerns.Providing Tier-2 and Tier-3 support for Genesys Operations.Troubleshooting day-to-day...

Position OverviewWe are seeking a highly skilled Genesys Cloud Engineer to join our team. As a key member of our team, you will be responsible for supporting global telephony & contact center operations across contact centers.Main AccountabilitiesAct as the primary point of contact for all contact center solution requests.Provide expert support and guidance...

About the RoleIn this role, you will be responsible for acting as the point of contact for all contact center solution requests, whether they are questions or problems. The role requires administration, troubleshooting, and working on day-to-day operational issues, with close coordination with respective technical teams.Main ResponsibilitiesActionable...