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Account Management Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan Inkstone Management Full time

We are looking for an Account Management Specialist to join our team at Inkstone Management. In this role, you will be responsible for managing client accounts, providing exceptional customer service, and driving sales growth.

Your primary responsibilities will include resolving customer complaints and concerns via phone, email, or social media, using telephones to reach out to customers and verify account information, and greeting them warmly and ascertaining the problem or reason for calling.

You will also assist with placement of orders, refunds, or exchanges, advising customers on company information and taking payment information and other pertinent details. Your goal will be to place or cancel orders, attempt to persuade customers to reconsider cancellation, and inform them of deals and promotions.

To succeed in this role, you will need to utilize computer technology to handle high call volumes, work with our customer service manager to ensure proper customer service is being delivered, and compile reports on overall customer satisfaction.

Key Responsibilities
  • Manage client accounts and provide exceptional customer service.
  • Resolve customer complaints and concerns via phone, email, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise customers on company information.
  • Take payment information and other pertinent details.
  • Place or cancel orders.
  • Attempt to persuade customers to reconsider cancellation.
  • Inform customers of deals and promotions.
Requirements
  • Bachelor's degree in business or related field.
  • 2+ years of customer service experience in a similar industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple priorities.
  • Proficiency in computer software and technology.