
Customer Service Team Lead
7 days ago
Job Overview
">- This leadership position involves supporting, guiding, and developing a team of customer service representatives.
- The ideal candidate will have excellent coaching and staff development skills, including the ability to act as a role model within the organization.
- Responsibilities include demonstrating innovation and good judgment/problem-solving skills when making decisions, establishing a course of action for self and others to accomplish specific goals, and using appropriate resources.
- The successful candidate will also be able to analyze and improve work processes and policies, provide effective feedback, and maximize performance.
- A strong understanding of customer service principles, communication skills, and technical software proficiency are essential requirements for this role.
- Preferred qualifications include a Bachelor's/College Degree in any field and 2-3 years of experience as a team leader in a technical program.
Key Responsibilities:
- Support, coach, and develop a team of customer service representatives.
- Demonstrate leadership skills, including acting as a role model, guiding individuals toward goal achievement, and providing feedback.
- Establish and implement effective work processes and policies.
- Analyze and improve existing processes to increase efficiency and effectiveness.
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