Team Lead Service Desk

4 weeks ago

Lahore, Punjab, Pakistan The University of Lahore Full time

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from The University of Lahore

Education: Bachelor's degree in IT/Computer Science/Communications.

Experience: 2 to 3 Years of relevant experience in professional environments.

Certifications: ITIL Foundation and Cloud Information.

Responsibilities:

  • Handle phone calls, log and assign incidents/service requests across all ITS functions (Service Desk, Applications, Networks, Data Center, MIS).
  • Provide first-level support and escalate unresolved issues appropriately.
  • Track, route, and follow up on incidents and requests to ensure resolution.
  • Maintain knowledge of Service Desk procedures, products, and services.
  • Support and supervise team members during critical incidents and requests.
  • Generate reports on incident/request trends, resolution time, and customer feedback.
  • Assist Assistant Manager with shift scheduling.
  • Move IT equipment when required.
  • Recommend and update SOPs and procedures.
  • Troubleshoot hardware and software issues for UOL users, including Windows/Mac OS, MS Office, Adobe Suite, Visual Studio, etc.
  • Provide hardware and AV device support.
  • Perform OS deployment via network ghosting and troubleshoot VDI issues.
  • Follow ITSM processes and ITIL best practices.
  • Deliver excellent customer service and ensure timely follow-ups and resolution.
  • Ensure accurate documentation and closure of tickets.
  • Collaborate with ITS team members when needed.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesEducation Administration Programs

Referrals increase your chances of interviewing at The University of Lahore by 2x

Get notified about new Service Desk Team Lead jobs in Lahore, Punjab, Pakistan.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Service Desk Analyst

    2 days ago

    Lahore, Punjab, Pakistan Giant Group Full time

    At Giant Group, we have an exciting opportunity for a Service Desk Analyst to join our growing team.Job Title: Service Desk AnalystLocation: Askari Corporate Tower, Main Boulevard, Gulberg III, LahoreSalary: PKR 165,000 to 251,000 per month + shift allowance PKR 41,600 per monthHours: 40 hours per week, Monday to Friday, 2 shifts: 2:00 pm- 11:00 pm or 11:00...

  • Team Lead

    2 weeks ago

    Lahore, Punjab, Pakistan New Travel Team Full time

    Team Lead - Sales New Travel Team, Pakistan You should be comfortable working in a dynamic fast-paced work environment with a small group of people that love to have fun at work.Managing and directing the daily activities of telesales staff.Acting as an information source and answering agents' questions, assigning tasks, following up and giving instructions...

  • Jira ITSM Help Desk II

    4 weeks ago

    Lahore, Punjab, Pakistan ITC Worldwide Full time

    JIRA IT Help Desk - ACP120+ITC Worldiwde's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee our information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient workflows, and develop...

  • Front Desk Receptionist

    6 days ago

    Lahore, Punjab, Pakistan Ocean1 Private Limited Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Company DescriptionOcean1 Private Limited is a leading overseas education advisory company based in Pakistan. We are dedicated to making exceptional training abroad accessible to dedicated and genuine students. Ocean1 guarantees students a match with the...

  • Front Desk Administrator

    6 days ago

    Lahore, Punjab, Pakistan beBeeReception Full time

    Job Description:This is a full-time on-site role for a Receptionist. The successful candidate will be responsible for managing front desk activities, handling phone calls, greeting visitors, and performing various clerical duties.The ideal candidate will provide exceptional customer service and maintain clear communication channels with clients and internal...

  • Front Desk Liaison

    1 day ago

    Lahore, Punjab, Pakistan beBeeFrontDesk Full time

    Job DescriptionWe are seeking a courteous and customer-focused Front Desk & Guest Relations professional to join our team. The successful candidate will be responsible for delivering outstanding service, handling inquiries, and ensuring a seamless and positive experience for all guests and visitors.Welcome and greet guests and visitors with a warm and...

  • Help Desk Technician

    4 weeks ago

    Lahore, Punjab, Pakistan Business Solutions & Services (BSS) Full time

    4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with...

  • Front Desk Receptionist

    22 hours ago

    Lahore, Punjab, Pakistan Vision Telecom (pvt) Ltd Full time

    Company Description:We are looking for a talented and friendly Front Desk Receptionist to join our team. As the first point of contact, you will play a crucial role in ensuring smooth communication within the company and with our valued clients. At Vision Telecom, we believe in fostering a welcoming environment where professionalism and a customer-first...

  • Front Desk Receptionist

    2 weeks ago

    Lahore, Punjab, Pakistan Berlitz Pakistan Full time

    Get AI-powered advice on this job and more exclusive features.We are looking for a Receptionist - CRO to manage our front desk daily and perform various administrative and clerical tasks.ResponsibilitiesWhat does a CRO do?As a CRO, you will be the first point of contact for our company. Your duties include offering administrative support across the...

  • Team Lead Customer Services

    2 weeks ago

    Lahore, Punjab, Pakistan Servaid Pharmacy (Pvt) Ltd. Full time

    Team Lead Customer ServicesServaid Pharmacy (Pvt) Ltd., PakistanResponsible for handling the call center and delivery riders team.Ensure compliance with KPIs of the Home Delivery department.Achieve sales targets as per agreed plans.Handle inbound home delivery requests and customer queries and complaints.Coordinate with the delivery team at stores to ensure...