
Technical Support Specialist
21 hours ago
About the Role:
We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our internal and external customers.
Key Responsibilities:
- Tackle complex issues and service requests reported via various channels
- Diagnose and resolve technical problems using your expertise in Windows, Mac OS, and ITIL framework
- Manage user accounts, permissions, and group policies on corporate resources
- Provide Level-1 troubleshooting for network, systems, and software-related issues
- Offer technical writing skills to effectively communicate with customers and stakeholders
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field
- Excellent verbal and written communication skills, along with technical writing skills
- Problem-solving skills to identify root causes and opportunities for improvement
- Ability to work well under pressure, prioritize tasks, and meet deadlines
- Experience in ServiceDesk, Access, Incident, Change, Problem Management, and IT Infrastructure is preferred
What We Offer:
- A dynamic work environment that fosters growth and learning
- Opportunities to work with a talented team and contribute to the organization's success
- A chance to develop your technical skills and expertise
- Flexible shift timings to accommodate your needs
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