Technical Support Specialist

2 days ago

Lahore, Punjab, Pakistan beBeeTechnical Full time 3,500,000 - 5,000,000
Customer Support Professional

We are seeking a highly skilled Customer Support Professional to deliver exceptional technical and customer support for our asset management software.

  1. Provide prompt and professional responses to customer inquiries via email, chat, and phone.
  2. Diagnose and resolve technical issues, ensuring swift resolution and customer satisfaction.
  3. Escalate complex technical issues to the appropriate teams with complete and accurate information.
  4. Identify and report customers at risk of churn to relevant stakeholders.
  5. Contribute to initiatives aimed at enhancing customer experience and support processes.
  6. Develop technical expertise for all products.
  7. Support sales team in product demos, creating expansion opportunities.

Required Qualifications:

  • Bachelor's degree

Experience:

  • Minimum 1 year of experience in technical support with direct customer interaction

Skills:

  • Strong ability to troubleshoot and resolve software-related technical issues.
  • Excellent verbal and written communication skills.

Preferred Skills (Optional):

  • Experience in SaaS or cloud-based software support.
  • Familiarity with CRM or ticketing systems.

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