IT Support Professional

3 hours ago


Rawalpindi Cantonment, Pakistan Job Portal - dinCloud Pakistan Full time
Job Title: IT Support Professional

We are seeking a skilled IT specialist to support our call center operations.

Key Responsibilities:
  • Provide daily technical assistance to call center agents and supervisors using VICIDial.
  • Assist with basic user issues, answer queries, and conduct training sessions as needed.
  • Identify and resolve technical issues related to VICIDial promptly to minimize downtime.
  • Monitor system performance and generate reports to assess call center productivity and efficiency using VICIDial's reporting tools.
Requirements:
  • Basic computer knowledge is essential, certifications or short courses in software and hardware are preferred.
  • Strong prioritizing, time management, and organizational skills are necessary for success in this role.
  • Target-oriented, hard-working, and punctual individuals who can work night shifts are required.
  • Candidates must not be enrolled in any educational program.


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