Customer Support Associate

5 days ago


Rawalpindi Cantonment, Pakistan Meds Nexus Private Limited Full time
Job Overview

Meds Nexus Private Limited is seeking a highly skilled Customer Support Associate to join our team. The ideal candidate will be responsible for generating leads and sales, and must be proficient in English communication skills for our Pre-Sales department.

The successful candidate will be responsible for initiating client outreach via phone calls, emails, and text messages to inform them about our services. They will also respond to inbound and outbound sales calls, emails, and text messages in a professional and courteous manner.

Schedule virtual meetings with interested clients using Zoom. Develop and send targeted email marketing campaigns to clients. Attend and lead virtual meetings and client presentations. Prepare detailed analysis reports and meeting minutes. Perform additional duties as assigned by the Manager. Resolve customer complaints efficiently and effectively. Identify client needs and respond accordingly.

Requirements:
  • Intermediate level in any domain with excellent English communication (verbal and written) skills, preferably with a North American accent.
  • Experience with Microsoft Office (Word, Excel, PowerPoint), RingCentral, and Avaya/Cisco IP Phones.
  • Familiarity with the US Healthcare industry, with 2-3 years of hands-on experience in customer support.
  • Availability to work during US working hours.


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