Business Process Optimization Specialist

3 days ago


Zhob District, Balochistan, Pakistan NATIONAL TELEPHONE CO-OP ASSN Full time

NATIONAL TELEPHONE CO-OP ASSN is seeking a highly motivated and experienced Billing Manager to join its team. As a key member of the Billing Operations Department, you will be responsible for leading financial operations, ensuring regulatory compliance, and driving business growth through process improvements.

Main Objectives:
  1. Leadership and Team Management: Direct and supervise the Billing Operations team, fostering a culture of collaboration and teamwork.
  2. Reporting and Data Analysis: Generate detailed reports from the billing database, analyzing trends and areas for improvement to optimize billing processes.
  3. Regulatory Compliance and Risk Management: Develop and implement strategies to ensure adherence to regulatory requirements, minimizing risk exposure and protecting the organization's reputation.
  4. Talent Acquisition and Development: Recruit, train, and develop qualified billing professionals to support the growth and success of the organization.
  5. Performance Evaluation and Coaching: Provide guidance, coaching, and performance evaluations to ensure staff members meet expectations and contribute to the organization's overall objectives.
  6. Collaboration and Stakeholder Engagement: Work closely with internal and external stakeholders to resolve billing issues and address customer concerns.
  7. Number Porting and Billing: Coordinate local number portability, manage relationships with TEC companies and cellular service providers, and oversee porting requests and billing.
  8. Online Payment Collection and Validation: Oversee the collection and validation of online payments, ensuring timely and secure processing.


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