Customer Services Director

1 day ago


Saddar Town, Pakistan beBee Careers Full time
Job Overview

We are seeking a highly skilled Customer Services Lead to oversee the customer service team, ensuring exceptional customer experiences and driving business growth.

Responsibilities:

  1. Foster a customer-focused culture within the team, providing coaching and guidance to ensure seamless order management processes.
  2. Develop individual training plans for the team based on current and future development requirements, enhancing their knowledge of OTC/business processes and products/services.
  3. Analyze root causes of non-product quality complaints, propose corrective measures, and ensure timely resolution in coordination with various stakeholders.
  4. Monitor order management performance using dedicated KPIs and reporting, identifying areas for improvement and implementing changes as needed.
  5. Cultivate strong relationships with business management and sales teams, staying informed about business development and customer needs.
  6. Recruit, train, and manage a team of Customer Service Officers (CSOs), fostering a reliable backup system and promoting cross-functional knowledge sharing.


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