Evaluation and Quality Assurance Professional

13 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Evaluation and Quality Assurance Professional

We have an exciting opportunity for an Evaluation and Quality Assurance Professional to join our team. In this role, you will be responsible for evaluating customer interactions to ensure they meet our high standards of quality and compliance.

As a Call Evaluator, you will assess agent performance, identify areas for improvement, and contribute to the overall enhancement of our service delivery. You will work closely with our team to maintain accurate records of evaluations and performance metrics.

Key skills required for this role include excellent communication and listening skills, strong analytical and problem-solving abilities, and attention to detail and a commitment to accuracy. Knowledge of call center technologies and quality assurance practices is an advantage.



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