VoIP Service Delivery Director

4 hours ago


Lahore, Punjab, Pakistan Vision Telecom (pvt) Ltd Full time
Key Responsibilities
  • VoIP Infrastructure Management: Oversee the planning, implementation, and optimization of VoIP infrastructure, ensuring high availability and performance. Manage interconnects with external vendors and carriers.
  • Vendor Management: Establish and maintain relationships with VoIP vendors, negotiating contracts, and ensuring service level agreements (SLAs) are met. Collaborate with vendors for system upgrades, issue resolution, and overall service improvement.
  • Interconnects and Testing: Coordinate and manage interconnects between internal and external VoIP systems. Develop and execute comprehensive testing strategies for interconnects to guarantee seamless communication.
  • Load Balancing: Implement and manage load balancing solutions between interconnects to optimize performance and ensure redundancy. Troubleshoot and resolve load balancing issues to maintain continuous service availability.
  • Rate Card Creation: Develop and maintain accurate rate cards for VoIP services. Analyze market trends and pricing strategies to remain competitive.
  • DID Management: Oversee the management of Direct Inward Dialing (DID) resources, ensuring proper allocation and utilization. Implement and enhance DID provisioning processes.
Requirements
  • Proven experience as a Manager in VoIP with expertise in Asterisk, SS7, and SIP.
  • Strong background in vendor management, interconnects, load balancing, rate card creation, and DID management.
  • Proficiency in negotiating contracts, SLA management, and vendor relationship building.
  • Familiarity with industry compliance standards and security protocols.
  • Exceptional leadership, communication, and problem-solving skills.


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