Cloud Support Specialist with Advanced Technical Skills

3 days ago

Hyderabad City Taluka, Pakistan beBee Careers Full time
Job Summary

We are seeking a highly skilled and customer-focused Cloud Support Specialist to join our team. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for providing best-in-class support to our customers.

Key Responsibilities:
  • Provide timely and effective support to customers through various channels, including tickets, chat, email, and phone.
  • Demonstrate a strong sense of empathy and understanding in resolving complex customer issues.
  • Collaborate with cross-functional teams to resolve technical issues and implement process improvements.
  • Monitor and respond to abuse reports in a timely manner.
  • Help junior team members with troubleshooting and resolution of technical issues.
Requirements:
  • Bachelor's degree in Computer Science or related field, with 4-5 years of relevant work experience.
  • Strong knowledge of Linux operating environments (Debian, Ubuntu, CentOS) and web technologies (Apache, Nginx, Varnish, Memcache, MySQL, APC, PHP-FPM).
  • Advanced skill level in system performance troubleshooting.
  • Knowledge of different services (GIT, SMTP, DNS, OpenVPN, Postfix, Crons, SSL, Sensu).
  • Analysis of logs (sys, stack).
  • Debugging of open source application-related issues.
  • Ability to cope with new/unknown technical issues and demonstrate initiative in tackling them.
  • Strong knowledge of web applications migration process (unknown issues, CMS migration, troubleshooting, perfection, CLI commands).
  • Good experience with MySQL.
  • Good knowledge of monitoring tools like Opsgenie and Sensu.
  • Possess excellent analytical and decision-making skills.
  • Independent player who can work independently on shifts.
  • Strong verbal and written communication skills.
  • Strong understanding of systems and troubleshooting techniques.
  • Process-oriented and proactive individual.
  • Strong interpersonal and teaming skills - ability to set and enforce processes.
  • Ability to operate in an Agile and Kanban environment.
  • Good knowledge of cloud infrastructure environments (like AWS, GCE, etc.).
Benefits
  • A comprehensive benefits package, including health insurance, unlimited vacation, retirement benefits, and parental leave program.
Why This Role is Attractive
  • We invest in employee development through mentorship, training, and education.
  • We value diversity and inclusivity and are an equal opportunity employer.

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