Senior Associate, Real Estate Client Support

About the Role:

Grade Level (for internal use): 08

The Role: Senior Associate, Real Estate Client Support

The Location: This position is available in Islamabad, Pakistan

The Team: The Client Support team is responsible for providing client support for our Market Intelligence platform by holding investigative conversations with clients & driving product usage. Being present in the US, Pakistan & Philippines makes us a truly global team. Members of the team learn in-depth industry knowledge, produce webcast presentations and develop many in-demand technical skills.

The Impact: Being the nerve center, you will be the face of the organization for our clients. Your regular day would require you to answer client queries and being an advocate while showcasing your vast knowledge of our tools, data and the industries we cover. The top financial institutions in the world will ask you to figure out things they are unable to understand on their own. Additionally, Client Support team members interact with many internal teams, including Sales, Content, Product, News, and Technical Support.

What's in it for you:

Build a career with a global company that values high performers

Assist market leaders and decision-makers across the Financial Services industry

Grow and improve your skills by supporting enterprise level products and new technologies

Expand your knowledge base by developing expertise on multiple industries

Develop training skills by mentoring new associates and training clients on the Market Intelligence platform.

Based on planned growth & initiatives, you can emerge to the next role (Specialist or Assistant Manager).

Responsibilities: As a senior member of our team, you are expected to make an impact right from the beginning.

Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting

Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments

Assist with training and mentoring junior colleagues by demonstrating expertise in best practices and product knowledge

Conduct product demos and training for clients

Build out our Knowledge Base for internal stakeholders and clients

Produce product-focused webcasts to drive client usage of the platform

What we're looking for:

A Bachelor's degree in Finance, Accounting, Economics, and/or related field or s trong knowledge of the global economy

1-2 years of experience in an external client-facing role and hands-on experience supporting the Market Intelligence platform

Extensive Real Estate industry knowledge, preferably applicable to REITs

Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage

An interest in continuously expanding your knowledge and challenging yourself

An ability to resolve problems, manage time, and stay organized in a fast-faced, demanding environment

A flexible, team player who can lead by example

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit .

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Job ID: 319105

Posted On:

Location: Islamabad, Pakistan