Associate Technical Client Support

Grade Level (for internal use): 07

Responsible for product/technical support. Contributes expertise in testing upgrades and new releases from a client perspective. Provides new user orientation, education and installation assistance; troubleshoots technology-specific problems and occasionally answers data and industry-specific questions – all via phone and e-mail. Requires a CS Bachelor's degree or equivalent education/experience; customer service skills must be top-notch. A sharp intellect and inquisitive nature, along with strong interpersonal and communication skills, an information systems background. Ability to work both independently and in group settings, meet deadlines, and ensure accurate and complete work. Basic understanding of the finance industry; proficient in computer applications and operating systems. Expect to work rotating shifts when necessary.

About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, see the company website: www.spglobal.com/marketintelligence

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology—the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We are more than 35,000 strong worldwide—driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

Our Values:
Integrity, Discovery, Partnership. At S&P Global, we focus on Powering Global Markets. We start with integrity, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We provide what you need to thrive at S&P Global. Benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off to stay energized.
• Continuous Learning: Access resources to grow your career and learn valuable new skills.
• Invest in Your Future: Competitive pay, retirement planning, continuing education with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: Perks for partners and children with family-focused benefits.
• Beyond the Basics: Retail discounts and referral incentive awards.

For more information on benefits by country see: https://spgbenefits.com/benefit-summaries

We are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, attracting and retaining top talent. We value diverse perspectives and promote a culture of respect and collaboration to drive innovation.

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, or pre-employment training. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines and reporting suspicious activity.

Equal Opportunity Employer

S&P Global is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please email EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_formattedESQA508c.pdf

Job ID: 319520 | Posted On: 2025-08-27 | Location: Islamabad, Pakistan