Cloud Infrastructure Professional

We are seeking a highly skilled Technical Account Manager to partner with our key business customers, helping them achieve desired outcomes through optimal use of the cloud platform aligned to their business strategy.

This is a unique and exciting opportunity for someone who is passionate about advising companies as they scale. The role combines technical expertise, leadership, and strategic elements, making it a crucial position within our organization.

• Cloud Infrastructure Design and Management
  • Develop and maintain deep expertise in cloud infrastructure and the evolving cloud ecosystem.
  • Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
  • Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
  • Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.
• Customer Engagement and Growth
  • Manage and maintain key accounts.
  • Partner closely with customers to drive engagement, retention, and expansion of their cloud workloads.
  • Conduct quarterly business reviews with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
  • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
  • Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with our strategic goals.
  • Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.
• Advocacy and Cross-Functional Collaboration
  • Act as the voice of the customer within our organization, ensuring their needs are represented in product development and support processes.
  • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
  • Deliver compelling presentations to articulate the benefits and functionality of our cloud offerings to customers.
  • Contribute to internal and external technical documentation, and provide training for our teams and partners to ensure knowledge transfer.
• Process Improvement and Efficiency
  • Develop tools and scripts to streamline our technical engagements, improving the efficiency of the Technical Account Management functions.
  • Stay current with industry trends and best practices to continuously enhance our customer engagement strategies.

• Technical Expertise
  • Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
  • Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
  • Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
  • Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
  • Proven track record of successfully troubleshooting technical problems.
  • Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
• Customer-Centric Approach
  • Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
  • Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
  • Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
  • Experience advocating for customer needs and translating feedback into actionable insights.
• Communication Skills
  • Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
  • Ability to create and deliver technical presentations and training sessions that resonate with customer needs.
• Adaptability and Initiative
  • Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
  • Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.
  • Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.

• A competitive salary range based on market data, relevant years of experience, and skills.
• The opportunity to work with some of the smartest and most interesting people in the industry.
• A comprehensive array of benefits, including health insurance, flexible time off policy, and access to LinkedIn Learning's 10,000+ courses.
• Equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
• The chance to contribute to shaping the future of cloud computing and artificial intelligence.