
Cloud Infrastructure Specialist
5 days ago
We seek a seasoned professional to drive technical excellence in cloud infrastructure services. As a key team member, you will empower customers worldwide by delivering expert support and troubleshooting solutions.
- Prior experience with cloud architecture is beneficial.
- Responding to customer technical support inquiries and resolving complex product issues efficiently.
- Troubleshooting and diagnosing intricate product problems.
- Providing top-notch technical support for core products and collaborating with internal teams to enhance processes.
- Mentoring junior support engineers to foster growth and development.
Key Responsibilities:
- Supporting clients through diverse communication channels.
- Diagnosing and resolving technical difficulties related to cloud infrastructure.
- Collaborating with internal teams to ensure seamless issue resolution.
- Creating and maintaining accurate documentation for incident management processes.
Requirements:
- Deep understanding of cloud infrastructure fundamentals.
- Expertise in troubleshooting and managing complex cloud environments.
- Excellent communication skills with the ability to explain complex concepts clearly.
- Passion for technology and customer support.
- Alignment with industry standards and best practices.
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