Senior Hotel Operations Manager Position

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Hotel Operations Manager Job Summary

The Hotel Operations Manager plays a critical role in overseeing all aspects of hotel operations, ensuring the highest standards of service and profitability.

Main Responsibilities:
  • Revenue Optimization: Develop and implement effective pricing strategies, yield management, and promotional activities to maximize revenue.
  • Market Analysis: Monitor market trends and competitor pricing, developing sales and marketing plans to attract new business.
  • Operational Oversight: Supervise all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure efficient and smooth running.
  • Performance Monitoring: Analyze hotel performance against key performance indicators (KPIs), controlling costs and maximizing profitability.
  • Guest Satisfaction: Ensure high levels of guest satisfaction and loyalty by responding promptly to complaints and resolving issues effectively.
  • Financial Reporting: Prepare financial reports for management and build relationships with local businesses and community organizations.

Requirements:

  • Education: Bachelor's degree in Hospitality Management or a related field; a Master's degree is preferred.
  • Experience: 15+ years of experience in hotel management.
  • Skills: Strong financial acumen, excellent leadership and communication skills, proficiency in hotel management software, and knowledge of industry trends and best practices.


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