
Senior Hotel Operations Manager Position
4 days ago
The Hotel Operations Manager plays a critical role in overseeing all aspects of hotel operations, ensuring the highest standards of service and profitability.
Main Responsibilities:- Revenue Optimization: Develop and implement effective pricing strategies, yield management, and promotional activities to maximize revenue.
- Market Analysis: Monitor market trends and competitor pricing, developing sales and marketing plans to attract new business.
- Operational Oversight: Supervise all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure efficient and smooth running.
- Performance Monitoring: Analyze hotel performance against key performance indicators (KPIs), controlling costs and maximizing profitability.
- Guest Satisfaction: Ensure high levels of guest satisfaction and loyalty by responding promptly to complaints and resolving issues effectively.
- Financial Reporting: Prepare financial reports for management and build relationships with local businesses and community organizations.
Requirements:
- Education: Bachelor's degree in Hospitality Management or a related field; a Master's degree is preferred.
- Experience: 15+ years of experience in hotel management.
- Skills: Strong financial acumen, excellent leadership and communication skills, proficiency in hotel management software, and knowledge of industry trends and best practices.
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