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4 days ago
We are seeking a highly skilled and experienced Sr. Manager to join our team in providing exceptional customer service.
- The ideal candidate will have a strong background in developing and implementing customer feedback mechanisms, ensuring that customer complaints are resolved efficiently and effectively.
- He/She will be responsible for coordinating with other departments to improve the complaint process and ensure seamless communication with customers.
- The successful candidate will also provide mentorship to customer service team members, fostering a culture of excellence and continuous improvement.
Responsibilities:
- Develop customer-centric procedures and policies to ensure timely resolution of customer complaints.
- Collaborate with cross-functional teams to enhance customer satisfaction and loyalty.
- Act as a liaison between customers and internal stakeholders to resolve complex issues.
Job Specification:
- Education: Master's degree in Business Administration or related field.
- Experience: Minimum 7 years of experience in customer service management.
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