Team Lead

1 week ago

Lahore, Punjab, Pakistan beBee Careers Full time

Job Title: Team Lead - Customer Experience

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About the Job

We are seeking an experienced team lead to join our customer experience team and drive results. As a key member of our team, you will play a critical role in ensuring that our customers receive exceptional service and support.

Main Duties and Responsibilities

Your primary duties and responsibilities will include:

  1. Developing and implementing strategies to improve customer satisfaction and loyalty;
  2. Leading a team of customer service representatives to deliver high-quality service and achieve sales targets;
  3. Mentoring and coaching team members to enhance their skills and knowledge;
  4. Analyzing data to identify trends and opportunities for process improvements;
  5. Staying up-to-date with industry trends and best practices to remain competitive;

Requirements and Qualifications

To succeed in this role, you will need:

  • An MBA, MPA, or equivalent Masters degree; one year minimum outbound call center experience as a Team Lead from a well-reputed call center;
  • Proven leadership and management skills, with the ability to motivate and develop a high-performing team;
  • Strong communication and interpersonal skills, with the ability to present information to groups of managers, clients, customers, and the general public;
  • Mathematical skills, including the application of advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations;
  • Reasoning ability, with the capacity to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists;

Working Conditions

This is a challenging yet rewarding role that offers:

  • A competitive salary package;
  • Ongoing training and development opportunities;
  • Collaborative and dynamic work environment;
  • Opportunities for growth and advancement within the organization;

Additional Information

We value diversity and equal opportunities. We welcome applications from qualified candidates who share our commitment to delivering exceptional customer service.

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