Product Support Expert
18 hours ago
Motive empowers individuals who manage operations with tools to make their work safer, more productive and profitable.
For the first time, safety, operations and finance teams can manage drivers, vehicles and equipment in a single system combined with industry-leading AI. This significantly reduces manual workloads by automating and simplifying tasks.
About the Role:Technical Support Specialists track, diagnose, troubleshoot and identify root causes for customer issues. They train and educate other employees within Support and across the company as needed.
Key Responsibilities:- Exceed customer expectations in quality, timeliness and overall experience.
- Resolve support issues related to Motive's products.
- Investigate errors using available data and tools; report issues to the Technical Lead/Engineering team.
- Assess impact and prevalence of issues to determine root causes.
- 2-3 years of experience in Customer Support or technical support.
- Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
- Technical troubleshooting skills and a willingness to learn and excel.
- Ability to perform in-depth root cause analysis.
Motive values diversity and inclusivity and welcomes applicants from varied backgrounds and perspectives.
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