Expert Customer Support Specialist

22 hours ago


Faisalabad City Tehsil, Pakistan beBeeTechnical Full time $60,000 - $80,000
Job Overview

The Senior Technical Support Engineer will be responsible for overseeing customer support operations, tracking issues, identifying root causes, and providing expert guidance to colleagues.

Key Responsibilities:
  • Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and customer experience.
  • Resolve technical issues related to products using analytical tools and problem-solving skills.
  • Investigate errors/bugs using available data and report inconsistencies to the team through designated channels.
  • Assess the impact and prevalence of issues by analyzing data to determine the root cause.
  • Utilize software tools to modify user data for resolving technical support issues.
  • Provide constructive feedback to junior agents for training purposes and assist with technical questions.
  • Build trusting relationships with customers by communicating openly and interactively over phone and email.


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