
Tech Support Professional
18 hours ago
About the Role:
This role involves providing high-quality technical support to clients, resolving complex technical issues, and providing long-term solutions. The successful candidate will also be responsible for contributing to internal projects and processes, generating new ideas, and providing feedback on improving internal systems. Additionally, they will provide assistance and training to other non-technical client support teams and other departments as needed.
Requirements:
The ideal candidate will have 2-4 years of experience in a customer-facing technical role, strong technical skills, and excellent written and verbal communication skills. They will also have experience with various logging systems and be able to effectively communicate technical concepts to a non-technical audience. Prior customer service experience, including phone experience, is also required.
What We Offer:
We offer a comprehensive benefits package, including health and wellness programs, flexible downtime, continuous learning opportunities, investment in your future, and family-friendly perks.
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