CPaaS Onboarding Lead

6 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Key Responsibilities
  • Guide customers through the onboarding process, including API integration and platform setup along with support from Tech Team.
  • Ensure a smooth transition from sales to active usage of the CPaaS platform.
  • Provide training sessions on the platform's features, tools, and best practices.
  • Create knowledge base resources (e.g., guides, tutorials) to help customers use the platform efficiently.
  • Regularly check in with customers to understand their goals and challenges.
  • Provide personalized recommendations to enhance their communication strategies.
  • Act as the primary point of contact for issue resolution, coordinating with technical teams when needed.
  • Monitor escalations to ensure timely problem solving.

Additional responsibilities include building strong relationships with key stakeholders to foster trust and loyalty, advocating for customer needs internally, influencing product roadmaps and feature development, and monitoring account health through metrics like usage trends and engagement levels.


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