Customer Service Team Lead

1 week ago

Karachi, Sindh, Pakistan beBeeCustomerService Full time 800,000 - 1,200,000

Job Role: Customer Service Manager

", "
  • ", "
  • ", "Deal directly with customers either by telephone, electronically or face-to-face.", "Respond promptly and thoroughly to customer inquiries.", "Handle and resolve customer complaints.", "Obtain and evaluate all relevant information to handle service inquiries.", "Keep customers up-to-date about their processes.", "Communicate and coordinate with internal departments.", "Follow up on customer interactions.", "Provide feedback on the efficiency of customer service.", "Monitor clients' various university, visa and other processes.", "Lead and manage the processing department to improve and enhance current processes.", "
  • ", "Excellent English writing and speaking skills are required for this role.", "Good command of Microsoft Office is necessary.", "Interpersonal skills are essential.", "Listening skills are important.", "Problem analysis and problem-solving skills are required.", "Attention to detail and accuracy are necessary.", "Data collection skills are required.", "Customer service orientation is essential.", "Adaptability and initiative are necessary.", "Stress tolerance is required.", "
", "

Key Responsibilities:

", "
  1. ", "
  2. Manage customer relationships and resolve any issues that may arise.", "
  3. Provide excellent customer service through effective communication and listening skills.", "
  4. Maintain accurate records and reports on customer interactions and outcomes.", "
  5. Collaborate with internal departments to ensure smooth processes and efficient customer service.", "

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