Technical Expert
20 hours ago
As a Senior Technical Support Engineer, you will be responsible for managing, tracking, diagnosing, troubleshooting, and identifying root causes for customers in Technical Support. Your primary goal is to provide exceptional support experiences, ensuring timely resolutions and fostering long-term relationships with clients.
You will also train, educate, assist, and guide other employees within Support and across the organization as needed. Effective communication and collaboration are essential skills for this role, enabling seamless knowledge transfer and process improvements.
An important aspect is to identify and alert necessary stakeholders on larger issues and trends, understanding the magnitude and scope of the issues before escalating directly to the Technical Lead/Engineering. Strategic thinking and problem-solving abilities are highly valued in this position.
The ideal candidate should have 2-3 years of experience in Customer Support, technical support, or software development, preferably customer-facing roles. A Bachelor's Degree in Computer Science/Engineering or equivalent practical experience is required.
A strong understanding of the software development process and tools for SAAS-based products is essential. The ability to learn quickly and adapt to new technologies is critical in this fast-paced environment.
Candidate must possess technical knowledge/troubleshooting skills and a willingness to excel in their field. Strong analytical and problem-solving skills are necessary for in-depth root cause analysis and effective issue resolution.
BASIC KNOWLEDGE OF SQL AND PYTHON IS A PLUS
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