Customer Support Specialist

4 hours ago

Hyderabad City Taluka, Pakistan beBee Careers Full time

Job Description

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  • We are seeking a highly motivated and experienced professional to provide support to our customers across multiple channels, including social media and email.
  • The ideal candidate will be responsible for investigating, troubleshooting, and resolving customer issues in a timely and efficient manner.
  • This role requires strong communication skills, both written and verbal, to effectively interact with customers and internal stakeholders.

Key Responsibilities:

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  • Investigate and resolve customer complaints and issues via social media and email.
  • Use available resources to ensure high standards are met and work is carried out efficiently.
  • Be a trusted advisor, listening and empathizing with customers to ensure their voices are heard.
  • Take ownership of customer issues, using critical thinking to find solutions and logging defects as necessary.
  • Seek opportunities to add value for customers through education, proactivity, and clear expectation setting.
  • Set a high bar for Customer Service Analysts within the organization by demonstrating excellent performance and work ethic.

Requirements:

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  • Minimum 2 years of relevant experience in customer support and/or financial services, crypto, technology.
  • Motivated by our mission and committed to creating a flawless support experience for our global customer base.
  • Availability to work shifts and weekends is required.
  • Experience with different channels of support, including messaging, email, and social media.
  • Flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization.
  • Strong communication skills (written & verbal) to operate globally across multiple departments and stakeholders.
  • Bachelor's degree or equivalent.
  • Travel to the office for work as required.
  • Strong proficiency in English, both written and verbal, to effectively communicate with customers.

PREFERRED QUALIFICATIONS

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  • 1 year of experience providing customer support over social media platforms (Twitter/Facebook/Instagram/Reddit).
  • Experience with compliance, payments, fraud, account access, trust, and safety, or other relevant operational domains.
  • Advanced understanding of Google apps, JIRA, Salesforce, and Sprinklr.
  • Experience working and partnering with internal stakeholders.

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