Dynamic Client Relationship Manager

5 days ago

Lahore, Punjab, Pakistan beBeeAccount Full time 600,000 - 1,200,000

We are seeking a dynamic Account Manager to serve as the dedicated point of contact for our premium users on the vendor portal.

Job Description

This role involves ensuring a seamless transition from business development to ongoing account management, working closely with internal technical teams and external stakeholders to deliver an exceptional experience for our most valuable customers.

  • Premium User Onboarding: Take ownership of premium vendor accounts immediately after onboarding by the Business Development Managers (BDMs), ensuring a smooth transition and building strong client relationships from day one.
  • Relationship Management: Act as the primary liaison and trusted advisor for premium vendors, addressing all their concerns, driving engagement, and maximizing satisfaction.
  • Technical Issue Resolution: Collaborate with the development team to escalate, track, and resolve issues reported by premium users—providing feedback, updates, and ensuring timely resolution.
  • Proactive Support: Anticipate premium user needs and coordinate with internal teams to deliver solutions that enhance their experience and success.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in Business Administration, Communications, IT, or a related field.
  • Proven experience in account management, client success, or technical support, especially within SaaS or B2B environments.
  • Strong interpersonal and communication skills, with the ability to manage multiple client relationships.
  • Technical aptitude and ability to work collaboratively with software development teams.
  • Solution-oriented mindset and proactive problem-solving skills.
About the Role

As a valued member of our team, you will have the opportunity to work with a variety of clients and develop your skills in a fast-paced environment. We offer a competitive compensation package and opportunities for professional growth and development.

Benefits

We offer a range of benefits, including:

  • Competitive salary
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
Location

The ideal candidate will be based in Lahore District, Punjab, Pakistan.

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