Client Relationship Specialist

8 hours ago

Lahore, Punjab, Pakistan beBeeClientRelationship Full time

Job Title: Client Relationship Specialist

We are seeking a highly skilled and detail-oriented Client Relationship Specialist to join our team.

  • This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a strong passion for delivering exceptional client service.
  • You will work closely with internal stakeholders to resolve client channel issues, identify opportunities for process improvements, and enhance overall service quality for clients.

About the Role:

Main Responsibilities:

  1. Act as a service partner to clients, resolving issues and identifying opportunities for process improvements.
  2. Collaborate with internal stakeholders to drive continuous improvement in operational efficiency and process effectiveness.
  3. Provide quality support and advice to relationship managers on documentation matters.
  4. Offer excellent service and guidance to corporate clients for channel activation and pre-transaction inquiries.
  5. Suggest process improvements, identify opportunities for streamlining and automation, and promote best practices.
  6. Perform onboarding processes, including creation and review of customer due diligence for new and existing clients.
  7. Manage GIC and network onboarding processes.
  8. Conduct checks on CDD outputs and ensure adherence to policies and standards.
  9. Escalate compliance issues and follow internal controls related to processes, products, policies, and regulations.
  10. Carry out account opening activities in collaboration with relevant teams.
  11. Provide service and advice to corporate & institutional banking clients for channel activation and processing setup requests.
  12. Perform checks on activities and documentation within account opening and channel activation processes.
  13. Ensure compliance with regulatory frameworks and report suspicious activities.
  14. Manage risks proactively, establish controls, and ensure data confidentiality and document correctness.
  15. Adhere to internal policies, credit policies, and regulatory requirements, and undertake periodic self-assessments of controls.

Requirements:

To be successful in this role, you should have:

  • A strong understanding of client service principles and best practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Experience in a similar role or industry would be advantageous.

What We Offer:

We offer a competitive salary and benefits package, including:

  • Retirement plan.
  • Medical insurance.
  • Life insurance.
  • Flexible benefits.
  • Generous leave policies.
  • Flexible working options.
  • Wellbeing support.
  • Continuous learning opportunities.
  • Inclusive work environment.

About Us:

We are an international bank committed to making a positive impact. With over 170 years of history, we value diversity and seek talented individuals who want to grow with us.

Contact Information:

Please submit your application by following the link below.

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