Application Technical Support Specialist

7 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a dedicated and skilled Application Support Analyst to join our team. The ideal candidate will have a minimum of 3-5 years of experience in similar roles, with hands-on expertise in troubleshooting software issues, user training, and report generation.

">Key Responsibilities:
  • ">
  • Develop and maintain utilities and automated reporting tools to streamline operations and enhance decision-making.
  • Conduct user training sessions to ensure effective use of applications and new features.
  • Liaise with external vendors and development teams for issue resolution, application enhancements, and system updates.
  • Support application implementations and provide front-end application support during deployment and post-go-live phases.
  • Generate reports using queries; resolve data and reporting issues in real time.
  • Refine and automate recurring processes, track application issues, and maintain documentation of changes.
  • Manage job scheduling, availability, clustering, and replication tasks related to applications.
  • Troubleshoot performance issues affecting application usability for end users.
  • Monitor and maintain application audit controls and log files to ensure data integrity and security compliance.
  • Propose and implement stored procedures (SPs) and functions to improve control and automation.
  • Coordinate cross-departmental efforts for training sessions and successful software implementation.
  • Support the creation, editing, and management of user roles, accounts, and access levels within applications.
  • Clear report logs, manage user form edits, and assist with ongoing UI/UX improvements.
  • Prepare and present detailed written reports and oral presentations for internal stakeholders and management.
  • Monitor and analyze application performance metrics and ensure timely resolution of system issues.
  • Track and manage development timelines for software changes and enhancements.
">

Qualifications:

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  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
  • Relevant certifications (e.g., ITIL, Microsoft Certified: Azure Fundamentals, SQL certification) are a plus.
">

Experience:

  • ">
  • 3–5 years of experience in application support, systems analysis, or software implementation.
  • Hands-on experience with troubleshooting software issues, user training, and report generation.
  • Exposure to working with cross-functional teams and third-party vendors.
  • Experience in 24x7 support environments and incident management is an advantage.

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