Job Title: Software Support Professional

5 days ago

Lahore, Punjab, Pakistan Joblogic Service Management Software Full time

Company Overview

Joblogic Service Management Software is a leading industry in service management software, providing field service businesses with an all-in-one management solution SaaS/CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance, and achieving rapid growth for all field service businesses.

Job Description

We are looking for a technical support consultant who will be responsible for creating and optimizing SQL reports, creating dynamic dashboards via the built-in dashboard designer, and creating mobile forms via Visual Studio and the built-in form builder while ensuring their stability, reliability, and performance.

Key Responsibilities:

  • Write custom reports using SQL to extract data from the Azure DB in the most efficient manner. Advanced SQL scripting knowledge required.
  • Develop dynamic dashboards by first creating a SQL script to feed into a dashboard followed by designing output using drag & drop and interactive tools in Stimulsoft.
  • Proactively investigate bugs reported to the team and provide effective solutions.
  • Be part of the Agile development cycle with effective communication and documentation skills.
  • Prepare workflows and update records in Jira and other ticket management software.
  • Communicate with the customer through different channels to analyze and evaluate technical requirements.
  • Prioritize and manage multiple open issues at the same time.
  • Respond to end-user problems while thinking creatively to provide bespoke solutions to individual customer needs.
  • Ability to present complex technical information to non-technical audiences.
  • Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.
  • Design and develop interactive and visually appealing Power BI reports and dashboards that effectively communicate complex data in a user-friendly manner. Ensure data accuracy and reliability.
  • Extract, transform, and load data from various sources into Power BI. Develop and maintain data pipelines and workflows to automate data integration processes mainly with SQL databases.
  • Establish integrations between various cloud-based applications and ensure data consistency and integrity during the integration process and testing and troubleshooting.
  • Create comprehensive documentation, including workflows, configurations, and mappings, while providing technical support to clients via email and calls.
  • Implement API endpoints using programming languages (such as Java, Python, or Node.js) and frameworks (such as Express or Flask).

Required Skills and Qualifications

  • Graduation in engineering, computer science, or a relevant field.
  • Minimum 2 years (recent) of proven related experience within an organization that provides software solutions (preferably within the service management industry).
  • Strong proficiency with SQL and experience with some of the modern relational databases.
  • Must have excellent English communication skills and experience with documenting root cause analysis.
  • Ability to produce accurate customer specifications documents for development.
  • Ability to multitask in a fast-paced environment.
  • Experience using Jira, Microsoft SQL Server Management Studio, Visual Studio, and Azure Data Studio.
  • Hands-on experience in C# and HTML.
  • First-hand experience in data visualization and designing custom outputs using drag-and-drop tools.
  • Aptitude to learn new methods and follow current procedures.
  • Prior experience in using ticket tracking/logging tools.
  • Prior experience of client communication via emails or video calls, i.e., Zoom, Teams, etc.
  • Excellent communication (verbal and written) skills.
  • Excellent interpersonal skills.
  • Eagerness to learn and develop skills to improve work performance.
  • A team player, with the ability to communicate and work effectively with other departments.
  • Proven experience as a Power BI Developer/Analyst or in a similar role. Proficiency in Microsoft Power BI, including Power Query, DAX, and Power BI Desktop.

Benefits

  • Professional working environment
  • Life Insurance & Medical Insurance (Including Family)
  • Provident Fund
  • Maximum 45 Weekly Hours (Monday-Friday)
  • Remote Working (During Pandemic Situation)
  • Company trip
  • Quarterly Team Activity

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